💡 Frequently Asked Questions
Q1. How to ensure the products quality?
A: We are equipped with advanced facilities. The QC staff will be regularly checking the products in production and count the products in stock every day, making sure that every item is qualified.
Q2. How to ensure the correct rate of design?
A: Before placing the order, we will send you the design draft for confirmation firstly, next to check the sample effect again, and then carry out mass production.
Q3. How to get the sample and what is the charge?
A: 1) Please send an inquiry with your sample request details. 2) Stock samples are free (1-5pcs). Customized samples collect a fee, which is refunded once the order is confirmed. 3) Normal samples are sent within 7 working days.
Q4. How long can I get the inquiry response?
A: To save time, please provide quantity, size, printing color, and material. We will reply and quote within 3 hours after receiving it. We also provide suitable advice if details are unknown.
Q5. What are the Trade & Payment Terms?
A: We support various terms including FOB, EXW, Trade Assurance, and TT to ensure a smooth transaction process.
Q6. How is the mass production scheduled?
A: Mass production begins immediately after the sample effect is confirmed and the design draft is approved by the client, ensuring timely delivery.